Collection Clerk - Miami, FL |
| Feb. 01, 2008 - Feb. 01, 2009 |
| Location: | Miami, FL |
| Salary Range: | DOE |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, Vacation, etc... |
| Type: | Full Time |
| Department: | Credit & Collections |
| Description: | The Collection Clerk is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. |
| Duties: | ·Draft demand letters for delinquent accounts.
·Assist in forwarding delinquent customers to third party collection agencies.
·Develop solid working relationship with sales team to use as a resource in resolving customer related issues.
·Managing and monitoring timely collections of all accounts.
·Provide reports on external and internal collection operations as requested.
·Interact with other departments to resolve discrepancies.
·Generate customer reports using Dun & Bradstreet credit service.
·Manage customer complaints.
·Perform weekly review of customer AR and list problem accounts.
·Research customer questions or concerns.
·Maintain aging reports and an organized follow-up schedule.
·Enter appropriate notes in system to accurately describe all collection action taken or commitments made.
·All other duties as assigned.
·Work assigned accounts by making phone calls on past due balances
·Evaluate customer history resolving past due accounts through extensive phone or email contact with customers and agents alike
·Resolve account issues and research discrepancies
·Deal with issues relating to return merchandise, credit holds, and must have constant rapport with agents
·Negotiate payment plan with customers
·Send W9 requests
·Mail the signed vouchers when applicable
·Reply to daily incoming correspondence
·Reconcile account balance as needed
·Process the credit card payments for past due accounts as needed
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| Qualifications: | ·High school diploma required. Higher education or certification preferred.
·One to three years accounting or collection experience preferred.
·Excellent verbal and written communication skills.
·Ability to interface with tact and diplomacy at all levels.
·Must be organized, detail oriented self-starter.
·Capability to prioritize workflow and ensure follow-up.
·Advanced knowledge of Word and Excel.
·Strong analytical and problem solving skills.
·Able to work in a fast-paced environment.
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