Collection Clerk - Miami, FL |
| Location: | Miami, FL |
| Salary Range: | DOE |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, Vacation, etc... |
| Employment Type: | Full Time |
| Department: | Credit & Collections |
| Description: | The Collection Clerk is responsible for performing various financial functions to ensure company invoices, credit checks, and collections are paid/performed in adherence to company policies & procedures. |
| Duties: | �Draft demand letters for delinquent accounts.
�Assist in forwarding delinquent customers to third party collection agencies.
�Develop solid working relationship with sales team to use as a resource in resolving customer related issues.
�Managing and monitoring timely collections of all accounts.
�Provide reports on external and internal collection operations as requested.
�Interact with other departments to resolve discrepancies.
�Generate customer reports using Dun & Bradstreet credit service.
�Manage customer complaints.
�Perform weekly review of customer AR and list problem accounts.
�Research customer questions or concerns.
�Maintain aging reports and an organized follow-up schedule.
�Enter appropriate notes in system to accurately describe all collection action taken or commitments made.
�All other duties as assigned.
�Work assigned accounts by making phone calls on past due balances
�Evaluate customer history resolving past due accounts through extensive phone or email contact with customers and agents alike
�Resolve account issues and research discrepancies
�Deal with issues relating to return merchandise, credit holds, and must have constant rapport with agents
�Negotiate payment plan with customers
�Send W9 requests
�Mail the signed vouchers when applicable
�Reply to daily incoming correspondence
�Reconcile account balance as needed
�Process the credit card payments for past due accounts as needed
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| Qualifications: | �High school diploma required. Higher education or certification preferred.
�One to three years accounting or collection experience preferred.
�Excellent verbal and written communication skills.
�Ability to interface with tact and diplomacy at all levels.
�Must be organized, detail oriented self-starter.
�Capability to prioritize workflow and ensure follow-up.
�Advanced knowledge of Word and Excel.
�Strong analytical and problem solving skills.
�Able to work in a fast-paced environment.
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