Service Advisor - Plano, TX |
| Location: | Plano, TX |
| Salary Range: | DOE |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, Vacation, etc |
| Employment Type: | Full Time |
| Department: | Retail |
| Description: | The Service Advisor is responsible for receiving, recording, and distributing work orders to service crews upon customers' requests for service and providing the highest level of customer service.
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| Duties: | Essential Duties and Responsibilities
� Accurately records information such as name, addresses, and article to be repaired, or service to be rendered.
� Communicates with customers regarding status changes in work orders; Sets proper service level expectations with customers.
� Prepares work order and distributes.
� Cross-sells upgrade parts to service customers when opportunity is presented.
� Calls or writes customer to ensure satisfactory performance of service.
� Relays messages and special instructions to mobile crews and other departments.
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| Qualifications: | Education and Experience
� High school diploma or equivalent.
� 3 � 5 Years Computer related sales experience is preferred
� Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
� Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
� Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
� Ability to deal with problems involving a few concrete variables in standardized situations.
� Able to move medium weight objects (up to 50 pounds)
**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.**
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