Inbound Sales Representative- Miami, FL

Location:Miami, FL
Benefits:Medical, Dental, Life, 401K, STD, LTD, PTO's, etc...
Employment Type:Full Time
Description:The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our web and catalogue customers.
Duties: Establishes and maintains a high level of customer satisfaction in all sales transactions.
Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
Closes prospective customers using working knowledge of the Tiger Direct product line.
Identifies opportunities to up-sell and cross-sell existing customers.
Utilizes MACS to maintain accurate customer profile records.
Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
Handle all incoming phone calls with courtesy and professionalism.
Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
Responsible for handling and resolving customer inquiries accurately timely.
Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process the order, sending acknowledgments with notification of order changes or per customer request.
Acquire product line knowledge on all Tiger Direct products.
Ability to learn MACS system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.
Understands shipping instructions and comprehends distribution center processes.
Trace UPS and freight shipments upon request.
Responsible for maintaining and updating customer files.
Request and issue debit/credit memos and return goods authorizations as required.
Correct incomplete orders.
Retrieve voice mail messages from voicemail and return calls.
Respond to Internet customer service E-mail and website live chat sessions.
Perform other job duties as assigned.
Qualifications: High school diploma, some college preferred.
1-year probing customers needs through relationship building via the telephone in a call center environment.
Strong PC skills- must know the basic components of a computer.
Excellent verbal and written communication skills.
Must be able to work M-F (4 days) 3 p.m.-1 a.m. time varies and one weekend day. **No exceptions**
Excellent organizational skills.
Must be results-oriented, creative and energetic.
Ability to work independently.
Ability to sit for long periods.
Ability to work at computer screens for long periods.
Prior experience in computer sales preferred.

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