Connect Center Supervisor - Miami/Flagler, FL |
| Location: | Miami, FL |
| Salary Range: | DOE |
| Benefits: | Medical, Dental, 401K, Std, Ltd, PTO's, Etc... |
| Employment Type: | Full Time |
| Department: | Retail |
| Description: | The Connect Center Supervisor is responsible for the day-to-day management of the Wireless Connect Center in pursuit of growing the wireless business. As such, this role is the primary sales driver for the Connect Center. The main focus of this role is to improve the customer and employee satisfaction within the store-within-a-store concept of the Connect Center including ensuring merchandising standards and SOP are adhered to by all employees in the department. This role focuses on achieving performance objectives including revenue and profitability metrics require strong brand protection by ensuring employees, managers, and peers are sound in the Connect Center strategy, store operations (including effective labor management) and protocol, HR and supervisory objectives, outstanding customer care, flawless merchandising standards, and disciplined administrative tasks of this highly complex area of the store. |
| Duties: | � Maintains a balance in leadership and management/oversight by pursuing excellence in execution, driving for sales results, and creating strong partnerships at all levels of the organization.
� Possesses a strong aptitude for problem solving by utilizing discipline and functional expertise and industry knowledge.
� Builds trust and credibility within the store environment and among peers and employees and build and sustain strong and lasting relationships and be sensitive to the political dynamics in the field and at corporate.
� Values diversity and encourages others to do the same.
� Communicates, implements and coaches the market strategy
� Manages employees within the Connect Center (store-within-a-store concept)
� Deliberately and consistently connects with the store managers and key personnel to identify additional sales and execution opportunities, recognize great work of employees within the location, and share ideas and advice on improving store results and end-to-end solutions for customers
� Reviews and analyzes store�s daily, monthly, and year-to-date performance and manages gaps
� Shares best practices with other Connect Center locations
� Manages the capabilities, resources, processes and trainings for successful performance by making deliberate connections between store performance and customer satisfaction with SOP execution and key behaviors
� Expresses, models and reinforces to the wireless employees the ability and tenaciousness to find end-to-end solutions for customers
� Communicates and reinforces performance expectations by ensuring business results and how to achieve them are understood and articulated throughout the store and the employees
� Establishes and follows a business rhythm � quarterly, monthly, and weekly in order to establish and maintain a disciplined method to looking at and managing the business including the associated department�s administrative tasks
� Tenaciously defends the merchandising principles and ensures both internal and external merchandising standards are adhered to and executed flawlessly
� Performs additional duties as assigned
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| Qualifications: | � 1+ years in retail supervisory role with direct reports
� 1 year minimum wireless background; preferably a supervisory or managerial role
� Experience in a results-driven environment focused on meeting the customer�s end-to-end needs, prefer experience in a competitive and heavily score-carded environment with knowledge and understanding of how to impact drivers and drainers.
� Prefer experience coaching and training employees
� HS Diploma/GED Required. Associates or Bachelor�s Degree preferred. Able to lift 50 pounds, climb a ladder, and do repetitive motion of bending and reaching
� Ability to execute repetitive motions including bending, standing and sitting, and reaching
� Experience keeping administrative tasks and paper work in organizational order
� Ability to work under pressure in a fast paced environment and maintain a strong emotional equilibrium
� Work a flexible schedule that meets unique retail needs
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