Inbound Sales Representative- Miami, FL |
| Location: | Miami, FL |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, PTO's, etc... |
| Employment Type: | Full Time |
| Department: | Sales-Inbound |
| Description: | The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our web and catalogue customers. |
| Duties: | � Establishes and maintains a high level of customer satisfaction in all sales transactions.
� Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
� Closes prospective customers using working knowledge of the Tiger Direct product line.
� Identifies opportunities to up-sell and cross-sell existing customers.
� Utilizes MACS to maintain accurate customer profile records.
� Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
� Handle all incoming phone calls with courtesy and professionalism.
� Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
� Responsible for handling and resolving customer inquiries accurately timely.
� Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process the order, sending acknowledgments with notification of order changes or per customer request.
� Acquire product line knowledge on all Tiger Direct products.
� Ability to learn MACS system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
� Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.
� Understands shipping instructions and comprehends distribution center processes.
� Trace UPS and freight shipments upon request.
� Responsible for maintaining and updating customer files.
� Request and issue debit/credit memos and return goods authorizations as required.
� Correct incomplete orders.
� Retrieve voice mail messages from voicemail and return calls.
� Respond to Internet customer service E-mail and website live chat sessions.
� Perform other job duties as assigned.
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| Qualifications: | � High school diploma, some college preferred.
� 1-year probing customers needs through relationship building via the telephone in a call center environment.
� Strong PC skills- must know the basic components of a computer.
� Excellent verbal and written communication skills.
� Must be able to work M-F (4 days) 3 p.m.-1 a.m. time varies and one weekend day. **No exceptions**
� Excellent organizational skills.
� Must be results-oriented, creative and energetic.
� Ability to work independently.
� Ability to sit for long periods.
� Ability to work at computer screens for long periods.
� Prior experience in computer sales preferred.
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