Connect Center Sales Associate P/T - Raleigh, NC

Location:Raleigh, NC
Salary Range:DOE
Employment Type:Part Time
Department:Retail
Description:The Sales Associate is responsible for maintaining outstanding customer service as per Company standards, generating sales, adhering to merchandising standards, following standard operating procedures (“SOP”), safeguarding company assets, and following a complex series of procedures and systems to qualify and obtain wireless service and product for customers.
Duties:• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Work with customers to understand and find the right solution (including the right product and the right service) for their lifestyle needs utilizing solution-centric sales methodology.
• Follow and maintain merchandising standards of the department as per SOP guidelines.
• Maintain an awareness of all promotions and advertisements offered by the company and by the different carriers.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Assist in completing price changes within the department.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Participate in all inventory and cycle counts per the direction of the Store manager.
• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Ticket, arrange and display merchandise to promote sales.
• Communicate customer requests to management.
• Negotiates terms of sale and services with customer.
• Perform sales transactions.
• Performs additional duties as assigned.
Qualifications:• Retail electronics and/or technology experience a plus.
• HS diploma or GED required.
• Ability to operate all equipment necessary to perform the job.
• Ability to communicate with associates and customers.
• Ability to read, count, and write to accurately complete all documentation
• Strong problem solving skills.
• Proven ability to be a team player.
• Must be results driven with the motivation in meeting the customer’s needs.
• Able to lift 50 pounds – ladder climbing required.
• Ability to work under pressure in a fast paced environment.
• Be able to work a flexible schedule
• Requires the ability to multitask and well work under pressure.
• Excellent communications skills, both verbal and written, are required.
• Proficiency with Microsoft Office.
• Must be able to work extended hours as needed.


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