A+ Computer Technician P/T - Raleigh, NC

Location:Raleigh, NC
Salary Range:DOE
Employment Type:Part Time
Description:The A+ Computer Technician is responsible for installing, maintaining, troubleshooting and upgrading computer hardware, software, personal computer networks, peripheral equipment and customer electronic mail systems; assesses user training needs and trains users in effective use of applications; makes recommendations regarding hardware and software acquisitions; prepares documentation and provides user assistance to customers.
Duties:Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required.
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required.
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services.
• Assists in instructing City staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required.
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Performs other duties of a similar nature or level.

Equivalent to completion of two years of college-level coursework in computer science, information technology or a related field and two years of general computer installation, maintenance and repair experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Knowledge of: (at entry)

• Computer hardware, software and peripherals such as central processing units, servers, monitors, cables, network systems, printers, plotters and modems.
• Functions, operations and technology related to City financial, business and administrative applications and related hardware and software.
• Current technology related to city applications, networks and telecommunications and the equipment and software required to maximize system support.
• Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software, hardware and peripherals.
• Principles, practices, hardware and software related to the establishment and maintenance of LAN’s and WAN’s.
• Techniques for explaining technical concepts and procedures to non-technical users.

Skill in: (at entry)

• Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices.
• Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers and related hardware.
• Monitoring the City’s LAN’s and WAN’s
• Troubleshooting and solving hardware and software problems.
• Instructing users on new or upgraded computer applications and hardware
• Using initiative and independent judgment within established guidelines and procedures
• Organizing own work, setting priorities and meeting critical time deadlines
• Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.

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