Inbound Sales Representative - Miami, FL |
| Location: | Miami, FL |
| Salary Range: | 35-40k average with commission |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Health, Dental, Life, 401K, Vacation, etc... |
| Employment Type: | Full Time |
| Department: | Sales-Inbound |
| Description: | The Inbound Sales Representative is responsible for driving sales through up-selling and cross selling techniques as well as delivering exceptional customer service to our web and catalogue customers.
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| Duties: | �Establishes and maintains a high level of customer satisfaction in all sales transactions.
�Consistently meets or exceeds weekly and monthly sales activity goals by utilizing sound telephone based selling approaches.
�Closes prospective customers using working knowledge of the Tiger Direct product line.
�Identifies opportunities to up-sell and cross-sell customers.
�Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
�Handle all incoming phone calls with courtesy and professionalism.
�Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
�Responsible for handling and resolving customer inquiries accurately timely.
�Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process orders, sending acknowledgments with notification of order changes or per customer request.
�Acquire product line knowledge on all Tiger Direct products.
�Ability to learn order processing system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
�Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.
�Understands shipping instructions and comprehends distribution center processes.
�Responsible for maintaining and updating customer files.
�Request and issue debit/credit memos and return goods authorizations as required.
�Correct incomplete orders.
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| Qualifications: | �2 year college degree, 4 year college degree preferred.
�Minimum 2 years call center sales experience. �Strong PC and consumer electronics skills- must understand hardware components of a computer.
�Excellent verbal and written communication skills.
�Afternoon and evening shifts including weekends available.
�Excellent organizational skills.
�Must be results-oriented, creative and energetic.
�Ability to work independently and solve problems.
�Ability to sit for long periods.
�Clear English speaking.
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