Customer Service Representative - Miami |
| Location: | Miami, FL |
| Salary Range: | 10.58/hr. SHIFT: 3PM-12AM (no exceptions) |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Life, 401K, Vacation, etc... |
| Employment Type: | Full Time |
| Department: | Customer Service |
| Description: | The Customer Service Representative is responsible for providing excellent customer service to our web and catalog customers in our high volume and expanding call center.
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| Duties: | �Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
�Handle all incoming phone calls with courtesy and professionalism.
�Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
�Responsible for handling and resolving customer inquiries accurately timely.
�Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process the order, sending acknowledgments with notification of order changes or per customer request.
�Acquire product line knowledge on all Tiger Direct products.
�Ability to learn MACS system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
�Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.
�Understands shipping instructions and comprehends distribution center processes.
�Trace UPS and freight shipments upon request.
�Responsible for maintaining and updating customer files.
�Request and issue debit/credit memos and return goods authorizations as required.
�Correct incomplete orders.
�Retrieve voice mail messages from voicemail and return calls.
�Respond to Internet customer service E-mail and website live chat sessions.
�Perform other job duties as assigned.
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| Qualifications: | Education and Experience
�Applicants must have exceptional communication skills both written and verbal. (Good fluent English required both spoken and written)
�2 years prior customer service experience.
�Excellent PC skills.
�Able to work in a fast-paced environment.
�High School Diploma.
�Some college is preferred.
�Previous call center experience a plus.
�Ability to pass a drug and background check.
�Ability to work 3PM-12AM shift 4 days during the M-F work week as well as one weekend day required.
�Able to arrive at work timely
�Ability to work independently.
**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.** |
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