Customer Service Representative - Miami, FL |
| Nov. 02, 2007 - Nov. 02, 2009 |
| Location: | Miami, FL |
| Salary Range: | 10.58/hr. SHIFT: 3PM-12AM (no exceptions) |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Life, 401K, Vacation, etc... |
| Type: | Full Time |
| Department: | Customer Service |
| Description: | The Customer Service Representative is responsible for providing excellent customer service to our web and catalog customers in our high volume and expanding call center.
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| Duties: | •Handles inquiries with regard to product, pricing order expediting, customer relations and complaints.
•Handle all incoming phone calls with courtesy and professionalism.
•Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
•Responsible for handling and resolving customer inquiries accurately timely.
•Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process the order, sending acknowledgments with notification of order changes or per customer request.
•Acquire product line knowledge on all Tiger Direct products.
•Ability to learn MACS system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
•Work with other departments as needed to resolve customer inquiries. E.g. Accounts Receivable Department on customer payment discrepancies.
•Understands shipping instructions and comprehends distribution center processes.
•Trace UPS and freight shipments upon request.
•Responsible for maintaining and updating customer files.
•Request and issue debit/credit memos and return goods authorizations as required.
•Correct incomplete orders.
•Retrieve voice mail messages from voicemail and return calls.
•Respond to Internet customer service E-mail and website live chat sessions.
•Perform other job duties as assigned.
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| Qualifications: | Education and Experience
•Applicants must have exceptional communication skills both written and verbal. (Good fluent English required both spoken and written)
•2 years prior customer service experience.
•Excellent PC skills.
•Able to work in a fast-paced environment.
•High School Diploma.
•Some college is preferred.
•Previous call center experience a plus.
•Ability to pass a drug and background check.
•Ability to work 3PM-12AM shift 4 days during the M-F work week as well as one weekend day required.
•Able to arrive at work timely
•Ability to work independently.
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