Returns Clerk - IL |
| Nov. 15, 2007 - Dec. 15, 2008 |
| Location: | Naperville, IL |
| Salary Range: | $9.00 /hour |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, Vacation, etc... |
| Type: | Full Time |
| Department: | Warehouse |
| Description: | The Returns Clerk is responsible for processing returns and providing customer service. |
| Duties: | *Provide interdepartmental customer service *Receive and maintain all incoming Return Authorization request via web, email, or telephone *Maintain 100% accuracy on all data entry
*Utilize RA logs and database to handle follow-up calls.
*Communicate all follow-ups with Returns Supervisor and Warehouse Manager.
*Receive and maintain all shipping issues: phone calls, emails, etc.
*Utilize RA database, handle follow-up calls, claims, traces, etc.
*Regular and prompt attendance at work is a primary function and requirement of this position. |
| Qualifications: | *Strong, positive effective communication skills *Knowledge of Excel-Microsoft- MAS500
*Customer service experience- Associated in business office
*Strong initiative and self-motivated
*Extremely detail oriented and organized
*Ability to make quick decisions in a fast paced environment
**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.** |
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