Systems Engineer–Software Division - Miami |
| Dec. 13, 2007 - Dec. 13, 2009 |
| Location: | Miami, FL |
| Salary Range: | 30K + Commission |
| Benefits: | Medical, Dental, Life, 401K, STD, LTD, Vacation, etc... |
| Type: | Full Time |
| Department: | Sales-Outbound |
| Description: | The Systems Engineer, in support of the account teams, is responsible for positioning and proving CA's products and solutions to address clients' business and IT needs. Requires a good understanding of CA's solutions and a working knowledge of CA's technology strategies in order to articulate their application to customers' IT practices. |
| Duties: | This position must be perceived by the customer as being both customer centric and solutions oriented. Overall, this position is responsible for delivering positive, quantifiable results for CA and its customers which will be measured across four primary areas:
Customer Focus
•Work closely with account teams to accurately understand Customers issues that are the impetus for them to consider CA's solutions.
•Collaborate with account team to map CA technology to the customers' business drivers.
•Understand and articulate CA's technology vision and strategy and communicate its business value and impact.
•Communicate CA's capabilities and vision for products and solutions by preparing and conducting demonstrations, whiteboard discussions and presentations.
•Set and manage appropriate customer expectations throughout the Opportunity Lifecycle
•Establish sustainable relationships with internal / external partners and clients.
•Possess a working knowledge and ability to present product functionality and benefits within identified solution sets that support client's technical and functional requirements.
•Understand and communicate CA's key competitive differentiators.
Financial Targets
•Directly assist account teams in achieving financial targets.
•Assist sales in accurately assessing and forecasting opportunities.
•Evaluate alternative options to execute opportunities by the most cost effective means without negatively impacting deliverable quality or customer's perceptions.
•Ensure long-term stability and sustainability of book-of-business.
Internal Business Processes
•Work with internal /external resources to effectively pursue opportunities.
•Disseminate feedback, to CA product management, gained from client experiences and issues to facilitate product improvements or enhancements.
•Leadership, Teamwork and Planning
•Proactively seek and deliver feedback to local sales management with respect to opportunity progress and issues.
•Demonstrate comfort around higher management and technical staff.
•Actively share lessons-learned with peers and colleagues.
•Demonstrate proficiency in teambuilding and conflict management.
•Recognize team members' roles, responsibilities, strengths and weaknesses in order to improve and optimize team effectiveness.
•Demonstrate proficiency in navigating internal processes and systems, and supporting roles.
•Demonstrate effective time management.
Professional Development
•Demonstrate ongoing personal and professional development with respect to the following capabilities:
•Leverage formal and informal learning channels to continually enhance knowledge and understanding of current and evolving market, industry, technology and competitive trends.
•Attain and maintain applicable industry certifications (i.e. ITIL, Six Sigma, CISSP, SNIA, etc.).
•Attaining and/or maintaining other industry-recognized technical accreditations (i.e.: Web Services - J2EE, XML, XSLT, .NET, SOAP, Linux, Open VMS, etc).
•Develop good Proposal development skills.
•Develop understanding of IT's role and impact in supporting the business.
•Develop problem solving, solution expertise, consultative 'questioning' and active listening skills.
•Develop communication and presentation skills.
•Develop team leadership and collaboration skills.
•Develop Solution expertise.
•Develop Vertical business and industry knowledge (e.g.: Financial, Healthcare, MFG, Government).
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| Qualifications: | Typically requires 3 to 5 years IT industry related experience, preferably with a professional IT services company or software provider. The candidate should possess a broad understanding of technology concerns and the ability to quickly become knowledgeable on CA's overall technology strategy and product solutions. Candidate should have underlying business acumen or experience in order to demonstrate/explain how CA technology can fulfill the business requirements of customers. The individual in this role must possess experience working with customers, sales personnel, customer service, as well as a good understanding of the industry disciplines, technologies and applications.
Preferred Education
Bachelor's Degree or equivalent experience in an IT, business or sales related field.
**WARNING: PLEASE BEWARE OF PHISHING SCAMS. OUR COMPANY WILL NEVER ASK YOU FOR BANK ACCOUNT INFORMATION WHEN YOU ARE APPLYING FOR A JOB.** |
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