Credit Card Security Analyst |
| Jan. 02, 2008 - Jan. 02, 2009 |
| Location: | Miami, FL |
| Salary Range: | 10.00/hr. SHIFT: 10am-8pm (No Exceptions) |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Medical, Dental, Life, 401K, Vacation, etc... |
| Type: | Full Time |
| Department: | Credit Card |
| Description: | The Credit Card Security Analyst is responsible for reviewing and identifying fraud through the utilization of on-line fraud detection systems in our high volume and expanding call center.
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| Duties: | ·Handle all incoming phone calls with courtesy and professionalism.
·Ability to multi-task and to solve customer problems, take orders and answer inquiries while completing other assigned tasks.
·Responsible for handling and resolving customer inquiries accurately timely.
·Required to pay close attention to details, reviewing, adding, or deleting comments necessary to process credit card orders.
·Ability to learn MACS system regarding all aspects of order entry, order inquiry, customer, customer cross-reference, and any other functions necessary to perform daily tasks.
·Understands shipping instructions and comprehends distribution center processes.
·Correct incomplete credit card information on orders.
·Handle inbound and outbound credit card related calls.
·Obtain necessary information with the card issuer, bank and through outside sources
·Review and identify fraud through the utilization of on-line fraud detection systems and custom reports.
·Perform appropriate actions on suspicious transactions and/or account activity, to include temporary hold on an order.
·Perform other job duties, such as Customer Assistance, when requested.
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| Qualifications: | ·Applicants must have exceptional communication skills both written and verbal. (Good fluent English required both spoken and written)
·2 years of credit card fraud or customer service experience.
·Excellent PC skills.
·Able to work in a fast-paced environment.
·High School Diploma. Some college is preferred.
·Previous call center experience a plus.
·Able to arrive at work timely and independently.
·Ability to work at computer screens for long periods.
· Ability to work 10AM-8PM shift 4 days during the work week as well as one weekend day required.
· Training is 8AM-5PM Monday-Friday for 2-3 weeks. |
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